Course Objectives

At the end of the course, trainees should have a good understanding of:
This course will give participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.

 

Learning Outcomes

At the end of the course, trainees should be able to:

• Understand the various barriers to effective communication
• Understand the communication process
• Know the role of non-verbal communication in effective communication
• Learn the STAR or ACBDE format of business writing
• Know the formats for different business documents
• Learn how to build goodwill in their business communication
• Understand the effect of proper structure and design in business communication
• Become more effective communicators